Exclusive Washi Tape
Orders and Stock
The Exclusive Washi Tape collection is custom made washi tape found only at HeyLadyLey. An Exclusive Washi collection will be revealed and posted on sale the first weekend (Saturday/Sunday) of its release. After this period, washi will be priced at regular price until it is sold out and will not be restocked, so be sure to check back for the prettiest designs!
Follow @HeyLadyLey on Instagram for announcements and reminders so you don’t miss out on coupons, sales, or previews!
Order Timelines
Filling Orders
The shop may take 5-10 business days to fulfill orders from the date they are placed. Exceptions may apply for larger orders which may take more time to complete.
Shipping
In order to deliver the lowest possible costs on products, all orders are sent via Canada Post and postal rates. Shipping times may vary depending on your location. On average, snail mail shipping times will be:
- Canada: 4-7 business days
- United States: 5-14 business days
All other shipping methods will be delivered during the approximate timelines below (business days):
| Canada | USA | International | |
| Priority | Next day | Next day | 2-3 days |
| Expresspost | 1-2 days | 2-3 days | 4-7 days |
| Expedited Parcel | – – | 4-7 days | – – |
| Regular Parcel | 4-9 days | – – | 4-12 weeks |
| Tracked Packet | – – | 4-7 days | 6-10 days |
| Small Packet | – – | 5-8 days | 4- 12 weeks |
Please ensure you select the appropriate shipping method. Shipping will be charged as per Canada Post rates and all delivery options can be found on the Checkout page.
Items marked as “shipped” but get lost in the mail are not the responsibility of the shop. If your shipping does not have tracking, please be patient as sometimes packages are delayed. Please ensure the address in your profile is also correct as we export this information directly from the order and do not make alterations. All options for upgraded or expedited shipping can be found on the Checkout page and prices posted are per Canada Post rates.
Order Changes
Cancellations
Cancellations may be permitted as long as the order has not been fulfilled. If an order has been fulfilled but not shipped, a restocking and processing fee may apply.
Returns and Exchanges
All of the products are carefully checked and packaged to ensure a safe travel to their destination. Returns or exchanges are not permitted, however, in the rare event that the product is damaged, please contact us to submit photos of the product(s) and all original packaging. We will come to a resolution. Some specialty products may unravel during shipment, however, if the product itself is not damaged, and if the product is still in usable condition, it will not be considered damaged. All items marked as Exclusive or Sale are considered final.
Partnership and Collaboration
Wholesale Distribution
Exclusive Washi Tapes are available for wholesale distribution with a minimum order quantity. Please use the contact form on the Connect page to inquire.
Marketing and Advertisement
Are you an artist, designer, or have a growing audience on your social media account and want to maximize your creativity by using our products? If so, HeyLadyLey is always open for collaboration. Please use the contact form on the Connect page to inquire. Don’t forget to share links and additional pertinent information that will show us you are a serious collaborator!